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Don’t Call It Customer Service If…
You’re Not Serving Your Customers! I usually don’t talk about specific brands or companies and when I do it’s usually because they’ve done something great. I’m stepping outside of my comfort zone for...
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Social Media Customer Service Done Right
A few weeks back I had a bad experience with Free Conference Call’s ‘customer service’ team via Twitter. It wasn’t a huge deal, but it was enough to warrant this post. I don’t usually like to be a...
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The Worst Business Strategy Imaginable: My First-Hand Account
Quick Note: If you are in a rush you can skip the back story and jump down to the headline that says, “Let’s talk about their strategy…” A Little Backstory A long time ago here on planet Earth, people...
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